Service Delivery
Customer Quality Service is defined by the actions of each individual within the company.
Customer Satisfaction is defined by the Customers ? and that is what every one in Badminton Care is seeking to achieve.
With this concept Badminton Care has invested in:
Very effective latest computer programme for planning and booking calls which will enable fast and effective Planning, call control, call despatch.
Dedicated teams of care assistants will take "ownership" of the service user's in their care. Each service user will have a Key worker who will act as a direct point of contact any issues regarding quality service delivery will be reported back through the key worker to a dedicated line manger. These issues may be known or unknown to the service user, dependant on the urgency or nature of the issue the key worker will report monthly on the returns form or report sooner in the case of urgent matters.
If the service user wishes he/she can report directly into the office and speak to the line manager with any matters or issues, Telephone number and contact names are left in the care plan. Also an information book about Badminton Care and what should be expected from the company is sent to each service user, information about contacting Badminton Care is supplied in that book.
