Contingency Plans
Ensuring Service users have contacts and telephone number should the system fail due to Illness accident or excessive delay due to emergencies.
Should there be a known call arrival delay of 30 minuets or more the service user is advised by telephone what time a care assistant will be arriving and if a replacement carer is calling the name of that carer.
During out of hours the service user will have access to our emergency 24-hour telephone service. If needing urgent help, or report the non-arrival of a care assistant then he/she is able to discuss their problem with the on-call team co-ordinator. If necessary the co-ordinator can utilise one of the care assistants who is dedicated to emergency calls only. During the normal working day the office main lines will be manned. The out of hours call co-ordinator has access to senior management and an RGN.
